Aust Wide Tax & Payroll (Aerotell Pty Limited, ABN 16 071 638 241) | Effective date: 08/09/2026
Aust Wide Tax & Payroll ('we', 'us', 'our') is operated by Aerotell Pty Limited, ABN 16 071 638 241. We provide tax and payroll training, help desk support, and related advisory services to businesses and individuals across Australia. We are committed to protecting the privacy of personal information we hold, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and, where we handle Tax File Number information, the Privacy (Tax File Number) Rule 2015.
This policy explains what personal information we collect, how we collect, hold, use and disclose it, and how you can access or correct your information or make a complaint. It applies to personal information we collect through our website, by phone or email, at our training events, and through the services we provide.
The personal information we collect depends on our relationship with you. It may include:
We generally collect personal information directly from you, including:
We collect, hold, use and disclose personal information for purposes including:
We may send you marketing communications about our training courses, products and services by email, where you have provided your contact details to us or otherwise consented, or where we are otherwise permitted to do so by law. Every marketing email we send includes an unsubscribe link, and you may opt out of receiving marketing communications from us at any time by using that link or by contacting us using the details in section 10. We will not charge you for giving effect to an opt-out request. We keep a record of your marketing preferences so that we can honour your request.
We may disclose personal information to:
We do not sell personal information to third parties, and we do not disclose personal information for another organisation's direct marketing purposes.
Our website may use cookies and similar technologies, including website analytics, to help us understand how visitors use our site, remember your preferences, and process online enquiries, training bookings and payments. Most web browsers allow you to control or disable cookies through their settings; please note that disabling cookies may affect the functionality of parts of our website, including online booking and payment forms. We do not use cookies to collect sensitive information about you.
We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete and up to date, and to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include restricting access to personal information to staff who need it to perform their role, using secure systems provided by our software and hosting providers, and taking reasonable steps to destroy or de-identify personal information we no longer need for any purpose for which it may be used or disclosed under this policy, or as required by law.
You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details in section 10. We will respond within a reasonable period, and will not charge you for making a request, although we may charge a reasonable fee for giving you access if permitted by law. There may be circumstances in which we are not required or able to give you access to, or correct, your personal information, in which case we will explain why.
If you have a question about this policy, wish to access or correct your personal information, or wish to make a complaint about how we have handled your personal information, please contact our Privacy Officer:
We will acknowledge your complaint and aim to resolve it within a reasonable timeframe. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC), which can be contacted at www.oaic.gov.au or on 1300 363 992.
We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be available on our website, and we encourage you to review it periodically. This policy was last updated on the date shown at the top of this document.
